Our Returns Policy
We’re always here to help you if you have any issue with a product. That’s why we’re here 24/7 via phone, email, and chat.
When can you return or exchange a product?
Customer Error Returns:
If your item has not been unboxed and packaging remains intact, we are able to return the item for a store credit if notified within 14 days from delivery date. If your item has been unboxed, we can provide a store credit minus a restocking fee of 20% of the invoiced value of the item. This will be processed once the item has been returned and assessed to be in good condition.
Damaged Appliances
If you notice an appliance has been delivered to you in a damaged condition, you must report it to our customer service team on 08 9922 9333, within 7 days from the date of delivery.
Faulty Products:
Of course, nothing in this returns policy limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Australian Consumer Law (“ACL”) (or any liability under them) which by law may not be limited or excluded. If you are a “consumer” under the Australian Consumer Law, the following notice applies to you:
“Our goods come with warranties and guarantees that cannot be excluded under the Australian Consumer Law (“Consumer Guarantees”). You are entitled to a replacement or a refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.”
Please contact us at support@eurosun.com.au for further information. You can also call us at 08 9922 9333
For more information, see our Trading Terms.
Our friendly Customer Support Team is available to provide phone and email assistance 24 hours a day, 7 days a week, 365 days a year!